生效日期 / Effective Date：2026年9月23日 / September 23, 2026
最后更新 / Last Updated：2026年9月23日 / September 23, 2026
Guangzhou DEVA Biological Technology Co., Ltd., operating under the brand name DEVA International ("DEVA," "we," "us," or "our"), values your privacy and personal information. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you access or use www.txodm.com (the "Website"), submit an inquiry, request samples, discuss cooperation with us, or use related services.
1. Information We Collect
We may collect:
- Information you provide directly, including your name, job title, company name, country or region, telephone number, email address, WeChat ID, WhatsApp contact details, product requirements, budget range, estimated purchase volume, customization requirements, and any files or information submitted through forms, email, telephone, online chat, or other channels.
- Information provided when you request samples, quotations, place orders, or enter into business arrangements with us, including delivery addresses, contact details, shipping information, order information, and information needed for payment administration or invoicing.
- Information collected automatically when you visit the Website, including device type, operating system, browser type, language settings, access time, pages viewed, referring pages, IP address, cookie identifiers, and Website interaction information.
- Inquiry content, contact details, and communication records voluntarily provided through 53KF online customer service.
Please do not provide sensitive personal information unrelated to our cooperation, such as identity-document numbers, financial-account details, biometric information, or health information. If such information is genuinely necessary, we will provide additional notice and obtain any authorization required by applicable law.
2. How We Use Information
We process personal information in a lawful, fair, and necessary manner to:
- Respond to inquiries, sample requests, quotation requests, and business communications;
- Assess product needs and provide cosmetics OEM/ODM customization proposals;
- Perform contracts, process orders, arrange manufacturing, quality inspection, logistics, after-sales service, and customer support;
- Maintain Website security, troubleshoot issues, and improve Website experience;
- Conduct traffic analytics, conversion analysis, and Website-operation optimization; and
- Meet legal, regulatory, audit, risk-control, and dispute-resolution obligations.
We do not conduct cold-email campaigns, unsolicited WhatsApp outreach, retargeting advertising, or recurring mass marketing communications. We communicate with customers only after they voluntarily submit an inquiry, request samples, or ask to be contacted, and only as necessary to respond to their needs, discuss proposals, and follow up on potential cooperation.
3. Cookies and Analytics Tools
The Website uses essential cookies to maintain Website security and core functions. With your consent, we may also use analytics cookies to analyze Website traffic and improve Website performance.
The tools we use include:
- Baidu Analytics: to analyze traffic sources, pages viewed, time spent, and conversions from visitors in Mainland China;
- Google Analytics 4 (GA4): to analyze overseas traffic sources, visitor behavior, and Website conversion performance;
- Google Tag Manager (GTM): to centrally manage analytics and conversion-tracking tags;
- 53KF Online Customer Service: to provide online consultation and customer communication; and
- Self-developed form backend: to collect names, contact details, company names, and product requirements voluntarily submitted by users for inquiry response, proposal communication, and business follow-up.
You may accept, reject, or adjust non-essential cookies through the Website's cookie-consent banner. Rejecting analytics cookies will not affect the Website's core functions, although it may affect our ability to analyze Website traffic. You may also delete or limit cookies through your browser settings.
4. Sharing and Service Providers
We do not sell your personal information. We may share personal information, only as necessary for the purposes described in this Policy, with:
- Providers of Website hosting, technical maintenance, data security, business email, internal CRM, or customer-communication services;
- Partners required for sample delivery, order fulfillment, testing, logistics, customs, or after-sales service;
- Accountants, auditors, legal advisers, insurers, financial institutions, and other professional service providers;
- Government authorities, regulators, courts, or other parties entitled to receive information under applicable law; and
- Other recipients with your explicit consent.
Form and customer information may be transferred to business email, WeChat, DingTalk, WhatsApp, and our internal CRM. It is accessible only to authorized personnel with a business need for customer communication and cooperation follow-up.
5. International Data Transfers
For Website analytics and responding to customer-initiated inquiries, we may transfer limited personal information to overseas service providers where necessary:
- Google Analytics 4 and Google Tag Manager: may process cookie identifiers, IP addresses, device and browser information, pages visited, and Website interaction data. Google and its related service providers may process or store this information outside Mainland China.
- WhatsApp: only when you request or choose to communicate with us through WhatsApp, we may process through that platform the name, contact details, and inquiry content that you voluntarily provide.
We will apply reasonable safeguards required by applicable law and obtain consent where required.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the processing purposes, perform contracts, resolve disputes, or comply with legal requirements.
- Inquiry and business-communication records: 1 year after the last meaningful contact;
- Website logs and analytics data: 12 months;
- Order, contract, invoice, logistics, and after-sales records: as required by applicable law, tax rules, and business-record requirements; and
- When the retention period ends or the processing purpose is achieved, we will delete, anonymize, or otherwise appropriately dispose of the information as required by law.
7. Information Security
We use reasonable organizational, technical, and administrative measures to protect personal information, including access controls, need-to-know access, encryption in transit, system maintenance, employee confidentiality training, and service-provider management.
However, no internet transmission or electronic-storage method is completely secure. If a personal-information security incident occurs or is likely to occur, we will take remedial action and provide notifications where required by applicable law.
8. Your Rights
Subject to applicable law, you may have the right to access, obtain a copy of, correct, complete, or delete your personal information; withdraw consent previously provided; and request an explanation of our personal-information processing rules.
To exercise your rights, please contact us using the details in Section 11. To protect your information, we may request reasonable information to verify your identity and will respond within a reasonable period in accordance with applicable law.
9. Children
The Website is intended primarily for business customers and adult business professionals and is not directed at children. If you are under 14 years old, please use the Website only with the consent and guidance of a parent or legal guardian. If we learn that we have collected a child's personal information without required consent, we will delete it or take other appropriate action as required by law.
10. Third-Party Websites
The Website may contain links to third-party websites, platforms, or services. These third parties operate independently, and their content and privacy practices are not governed by this Policy. We recommend reviewing their privacy policies before providing personal information.
11. Contact Us
For questions, comments, or requests concerning this Policy, our personal-information practices, or your rights, please contact:
- Personal Information Processor: Guangzhou DEVA Biological Technology Co., Ltd.
- Brand Name: DEVA International
- Registered and Mailing Address: Building A, No. 3 Lai'an 1st Street, Yonghe ETDZ, Huangpu, Guangzhou, P.R.C.
- Email: info@txodm.com
- Telephone: +86 181-0021-0573